Frequently Asked Questions
Everything you need to know for your next home project.
What is the standard shipping time for hardware and tools?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days depending on your location within the continental US.
What is your return policy on opened paint or chemicals?
For safety and quality control reasons, we cannot accept returns on opened paint cans, stains, or chemical-based cleaning products. Unopened items can be returned within 30 days.
Do you offer bulk discounts for professional contractors?
Yes, ROSCOES DIY offers trade discounts for bulk purchases. Please contact our support team with your business credentials to set up a Pro Account.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery progress.
Are your power tools covered by a warranty?
All power tools sold at ROSCOES DIY come with a minimum 1-year manufacturer warranty. We also offer extended protection plans at checkout for added peace of mind.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options via Affirm for larger equipment purchases.