Returns & Exchanges
At ROSCOES DIY, we want to ensure your home improvement projects are a success, which is why we offer a 30-day return policy on all tools and hardware. Items must be in their original packaging and unused condition to be eligible for a full refund or exchange.
Initiate Your Request
Log into your account and select the order containing the items you wish to return to generate a Return Merchandise Authorization (RMA) number.
Pack Your Items
Securely pack the unused items in their original boxes, ensuring all manuals, accessories, and the printed RMA slip are included inside the package.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a home pickup.
Receive Your Refund
Once our warehouse team inspects the returned hardware, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing